Support Coordination 

 

ACHIEVE DISABILITY SERVICES LTD PTY offers Support Coordination

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Support coordination helps you to make the best use of your supports in plan. Support coordination is a capacity building support which helps you to:

• Understand and use you NDIS plan to pursue your goals

• Connect you with NDIS providers, community, mainstream and other government services

• Build your confidence and skills to use and coordinate your supports.

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A support coordinator or specialist support coordinator delivers support coordination services.

There are three levels of support coordination that can be included in your plan:

 

1. Support connection – This support is to build your ability to connect with informal, community and funded supports enabling you to get the most out of your plan and pursue your goals.

2. Support coordination – coordination of supports: This support will assist you to build the skills you need to understand and use your plan. A support coordinator will work with you to ensure a mix of supports are used to increase your capacity to maintain relationships, manage service delivery tasks, live more independently and be included in your community.

3. Specialist support coordination – This is a higher level of support coordination. It is for people whose situations are more complex and who need specialist support. A specialist Support Coordinator will assist you to manage challenges in your support environment and ensuring consistent delivery of service.

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You may also wish to focus on a specific goal in your NDIS plan, such as those related to finding suitable home and living supports. You can use your support coordination funding to work with a support coordinator who has the skills, knowledge and experience to meet your specific needs.


How support coordination gets included in a plan
Your funding is based on what is ‘reasonable and necessary’ to pursue your goals, in addition to the support provided by family, friends, and other community and government services.
Where reasonable and necessary, support coordination will be included in the Capacity Building budget. This is a fixed amount for a support coordinator to help you use your plan.
If your plan describes (or ‘states’) the level of support coordination funded, you can only purchase this level of support coordination.
If your plan does not describe the level of support coordination funded, you can choose to purchase the level of support coordination that suits your needs.

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Common roles performed by a support coordinator
Support coordinators can also help to set you up for success to live more independently with the right level of support for your circumstances. They will focus on developing your relationship-building skills and helping you to learn to confidently ask for what you need from the right resources.
These include:

• Connection. By connecting you with service providers within the community, a support coordinator plays a critical role in the ongoing success of implementing your plan. Because of the knowledge and connections that support coordinators have with service providers, they’re able to make referrals that best align with their clients’ needs.

• Plan knowledge. Many people struggle to understand every aspect of their NDIS plan or the terminology, especially if they are new to the scheme. This is where a support coordinator comes in. Their knowledge of the NDIS and supports is invaluable. It’s also important to know how your plan will affect you so a support coordinator will take the time to understand your needs and make appropriate recommendations.

• Provide choice. A support coordinator’s role is to show all available and practical options to their clients to ensure they have choice and remain in control of their supports. They will also provide their recommendations based on what options will be best for each individual’s circumstances to assist in decision-making.

• Crisis resolution. If any issues were to arise with service providers, a support coordinator is there to help resolve any of these issues or act as a mediator if required. They can also end any provider relationships if the fit isn’t right.

• Reflect and refine. Once you’ve settled into your plan, your support coordinator will work with you to reflect on your experiences to date and make any adjustments necessary (where possible) to ensure the ongoing success of your plan.

All in all, a support coordinator’s role is to help you achieve your goals